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Online Orders: |
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| To order online, simply click on the item you wish to order, click on "Add Cart", click on "Check Out", and fill in the required information. Your order will be processed as soon as possible.
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| Phone/Fax Orders: |
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| We are happy to take phone orders during store hours. Call us toll free: 1-877-TUG-ALLEY (884-2553) or local: 603-430-9556. Please have your credit card information ready when you call. |
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| You may fax your order to us anytime at: 603-430-1008. |
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| Mail Orders: |
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| Send us a list of the items you would like to order, together with your complete mailing address, phone number, payment or credit card # and expiration date, to: Tugboat Alley, 47 Bow Street, Portsmouth,
New Hampshire 03801. |
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| Email Orders: |
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| Email a list of the items you would like to order, your complete mailing address, phone number, credit card # and expiration date to : sales@tugboatalley.com. |
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| Payment Types: |
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| We accept Visa, Mastercard Discover, AMEX, money orders, and certified bank checks for online orders. Please note that there is a $20.00 minimum charge on credit card purchases. We do not charge your credit card until your order is shipped. All prices and payment are in U.S. dollars. We do not accept personal checks or C.O.D.'s for online orders. |
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| Online Credit Cards: |
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| We offer online ordering using the security of Secure Socket Layer Technology (SSL) to encrypt your payment information. |
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| Shipping, Handling and Sales Tax: |
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| We use US Priority Mail. If you need Overnight or Express delivery, please email us at sales@tugboatalley.com, or call us toll free at: 1 877 TUG ALLEY.
| $0 – $20.00 |
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$6.00 |
| $20.01 – $40.00 | |
$8.00 |
| $40.01 - $60.00 | |
$10.00 |
| $60.01 – $80.00 |
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$12.00 |
| $80.01 – $100.00 |
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$15.00 |
| $100.01 – $200.00 | |
$17.00 |
| $200.01 & over | |
10% of merchandise total
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| Shipping & Handling cost adjustments may apply to certain orders |
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| New Hampshire is a sales tax free state. |
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| International Orders: |
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| Our S&H rates apply only within the continental USA. Please email or call us for special S&H information on shipments to Alaska, Hawaii, Puerto Rico, Canada and overseas. |
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| Gift Orders: |
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| We will be happy to enclose a gift card with your gift, at no extra charge. |
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| Receiving Orders: |
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| The length of time it takes to receive your order depends a great deal on the method of shipment and where the shipment is going. UPS ground and US Postal Service usually suggest 5 working days within the contintental US. |
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| Exchange/Return Policy: |
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| You may exchange (credit) or return (refund) any purchase within 30 days with which you are not completely satisfied. |
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| Please return your purchase via UPS, FedEx, or US Mail with a copy of your receipt. Insure your package, and indicate whether you wish to receive credit (exchange) or refund (return). |
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| Price Changes: |
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| We do our best to update our prices as promptly as possible. Please be advised that our prices are subject to change without notice. We will notify you of any price changes when we receive your order, before billing. We apologize for any inconvenience. |
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| Privacy: |
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| We consider the information you choose to share with us personal and confidential. We will not share, rent or sell any of your personal information without your express consent. It will be necessary, in some instances, to give your shipping information to certain of our product suppliers. |
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| Store Hours: |
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| Summer: (June-September) |
| Daily 10:00 a.m. to 5:00 p.m. ET; Sunday 12:00 noon to 5:00 p.m. ET; |
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| Winter: (October-May) |
| Daily 11:00 a.m. to 5:00 p.m. ET; Sunday 12:00 noon to 5:00 p.m. ET; |
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| To Visit Our Store: |
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| If you plan to visit the New Hampshire Seacoast, please visit us at our waterfront shop. We'd love to meet you. |
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| Take I-95 to Exit 7 in New Hampshire, Portsmouth Historic District. At exit, turn left (coming from the North), or right (coming from the South) onto Market Street. Follow left fork. Make first left onto Bow Street. You'll find Tugboat Alley on the left at 47 Bow Street. View map. |
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